Why we close threads about account, billing and license issues?

Hi there :wave:

We’ve closed a few similar threads where people had reported issues with their account, billing and licenses. I’d like to quickly talk about why.

The Purple IO Community is a place for our users to come together and help each other get the most out of sFTP Client and sFTP Server. We always welcome your ideas and feedback, and we’re certainly not short on lively debate most days.

It’s also a great place to get a hand with the occasional problem you might have with our apps or platform.

But we have to draw a line at helping people with specific account, billing or license issues. For all sorts of security and privacy reasons it’s only appropriate for us to communicate directly with account holders through our dedicated secure channels like email and chat. This just isn’t the right place for those kind of questions or support.

That’s why we close these threads as a blanket rule, and direct people back to email or chat. We know you all just want to help, and that’s totally in the spirit of what makes this place special.

But please, keep it civil. Flag posts you think break our Code of Conduct, and don’t be offended if your posts are flagged. We’ll reject ones we disagree with :+1:

Thanks to all of our Purple IO members! :hot_coral_heart:

P.S. If you’re trying to get in contact with Purple IO support, you can always chat to us on Messenger (this is available anywhere around our website - and we don’t just deal with sales queries), or simply email us at [email protected]